What are the benefits of problem management?

Problem management has several benefits when done well. Managing IT problems before they occur can help prevent everything from delayed deployments to lost revenue. No matter the size of your company or your IT environment, you have a duty to provide the best solutions available. This is where an effective IT problem management process comes into play.

Here's a list of 9 reasons why your business needs an IT problem management process:

Continuous service improvement

When a problem is fixed, it may prevent future interruptions as well as poor performance. Businesses are able to reduce issues and get rid of recurrent incidents by ensuring a seamless interaction between problems and ITSM processes.

Avoid costly incidents

Incidents that are not properly managed can result in financial and time losses for an organization. By eliminating issues before they have a chance to have a negative impact on a company's products, services, or reputation, efficient problem management helps businesses save a significant amount of money.

Increased productivity

If a company doesn't react to problems that may have been avoided, they decrease productivity.

Decreased time to resolution

The most effective methods for analyzing problems allow teams to respond to service interruptions and reduce downtime. A structured problem analysis will correlate problems and coordinate workflows in order to identify the root cause of a problem.

Learn from underlying causes

Incidents serve as a teaching tool for problem-solving teams.

Increase customer and employee satisfaction

When there are fewer problems, both consumers and workers are happier. Problems can put one's patience to the strain, particularly if they keep cropping up.

Speed up service restoration

The visibility of IT personnel into known defects and potential solutions helps speed up the process of service restoration.

Minimize service disruptions

Teams are able to identify problems before they become more severe, hence avoiding downtime and disruptions in service. Built-in dashboards give IT the ability to monitor the operation of services and configure settings.

Accelerate root cause resolution

IT teams are able to generate systematic problem analyses through the linkage of problems and the synchronization of workflows. With a consolidated view, IT is able to react more quickly to unforeseen occurrences and changes.


Whether you're an IT service provider or an IT department within a business, Problem Management is a vital process for tracking the health of the infrastructure, and it has been for several years now. We've featured 9 reasons today why your business needs it, but there are plenty more out there. Regardless of whether you need to implement a new Problem Management process, or improve on the one you have in place, there's little doubt that you'll find benefits by doing so.

And of course, if you have any additional questions or want to share a great idea that you believe might help other IT professionals, please don't hesitate to leave a comment.

If you need some help with your security management process or any other ITSM process let’s book a coaching session, have a coffee, and talk about it.

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