WHAT IS ITSM?

Information Technology Service Management (ITSM) manages the end-to-end delivery of IT services to customers. This includes designing, delivering, and supporting IT services.


ITSM improves your IT team and your organization as a whole. ITSM improves productivity and efficiency. Structured service management aligns IT with business goals by standardizing budgets, resources, and results. It decreases expenses, risks, and customer experience.


ITSM benefits include:


  • Success metrics align IT teams with business priorities.

  • Cross-department collaboration

  • Streamlined project management brings IT and development teams together.

  • Sharing expertise and improving IT

  • Improving service request coordination

  • Self-service and better processes promote customer-centricity.

  • Faster incident response and prevention 


All of the above reduce costs and improve service.


ITSM modernizes businesses. As software-powered services expand, IT service teams help employees and teams produce value faster. IT has gone from supporting the company to differentiating it. ITSM should emphasize cooperation, usability, and faster value delivery.